Request for your account to be deleted
You can request for your account to be deleted along with your personal information stored by Crumple. Your receipts cannot be deleted as the transactional data contained within them are used by the businesses for their own sales tracking, day-to-day running of their business and tax as well as legal purposes however upon deletion of your account no personally identifiable information will be retained linking you to those receipts.
Once the deletion request is completed you will not be able to restore any of this deleted / unlinked data. It is your own responsibility to ensure you have made appropriate copies of your Crumple digital receipts for your own legal and compliance reasons including (but not limited to) proof of purchase, item returns, tax, business bookkeeping and so on.
Once you have confirmed your account deletion request below the process will begin, and you will have 7 days to log back in to your Crumple account which will terminate the account deletion process. This delay is to ensure accidental or malicious attempts to delete your account have a grace period.
You will receive an email confirming your request, a follow-up reminder email one day before the deletion date and a final email once the account deletion is complete.
If you also use the Crumple Dashboard
A Crumple account is a single account. The same email address and password that signs you in to the Crumple app also signs you in to the Crumple Dashboard, where businesses manage their stores and issue receipts. Deleting your account therefore ends your Dashboard access as well — there is no separate account to keep.
If you are a team member of a business (an admin, editor or viewer), deleting your account removes you from that business's team and ends your access to its business, store and receipt data. Nothing belonging to the business is deleted — only your access to it. An owner or admin would need to invite you again, and you would sign up as a new Crumple account. The app tells you which businesses this affects before you confirm.
If you are the owner of a business, your account cannot be deleted. Deleting it would leave that business with no owner, and ownership cannot be reassigned from the Dashboard. Please contact us and we will either transfer ownership to someone else on your team or close the business account alongside yours. Once that is done you can make your deletion request as normal. The app checks this for you and will tell you if it applies.
Signing in to the Dashboard counts as signing in to your Crumple account. If you have a deletion request in progress, signing in to the Dashboard during the 7 day grace period cancels it in the same way that signing in to the app does.
You can make an account deletion request in the Crumple app under the "Settings" tab once you are logged in.
Please also refer to our Privacy Policy and Terms and Conditions for more information.