Crumple Terms and Conditions

Effective Date: 17th December 2024

Last Updated: 27th January 2025

These Terms and Conditions ("Terms") govern your access and use of the Crumple application (“the App”). By using our App, you agree to comply with these Terms. If you do not agree, please do not use the App.

1. Introduction

Crumple Receipts Ltd ("we," "our," "us") provides a platform for users to securely receive, store, and manage digital receipts shared by partnered shops. These Terms outline your rights and responsibilities when using our services.

Crumple Receipts Ltd is a registered business in the United Kingdom. Company number 16031291.

2. User Accounts

To use the App, you must create an account and provide accurate and complete information, including:

• Name
• Year of Birth
• Gender
• Postcode
• Country

3. Privacy and Data Collection

We collect and process personal data, including the information provided during account creation.

Your data may be shared with partnered shops to enhance the receipt experience and analytics.

Please review our Privacy Policy to understand how we process and protect your data.

To improve the functionality and user experience of the Crumple app, we may capture and process analytical data such as user interactions, app usage patterns, and receipt-related activities. This data may include non-identifiable information like the frequency of app usage, types of receipts accessed, and engagement metrics. The collected data is analyzed to optimize app performance, personalize features, and provide insights to partnered shops for improving their services. All data is processed securely and in compliance with applicable data protection laws to ensure user privacy is safeguarded.

We can access data at anytime to help in diagnosing bugs and improving our services and for investigation and prevention of fraudulent activity.

Data is processed and stored in Google Firebase and is subject to the terms, conditions and privacy policies outlined on their website which can be viewed below:

4. User Responsibilities

You agree to:

• Use the App only for lawful purposes.
• Provide accurate information and refrain from creating multiple accounts.
• Not attempt to misuse, interfere with, or reverse-engineer the App.

Prohibited activities include:

• Fraudulent use of the App.
• Uploading harmful or malicious content.
• Violating third-party rights or applicable laws.

5. Third-Party Partners

Partnered shops will provide digital receipts through the App.

We are not responsible for the accuracy or content of receipts provided by third-party partners.

Any disputes regarding purchases or receipts must be resolved directly with the respective shop.

Analytical data will be processed and shared via analytics platforms such as Google Analytics.

6. Intellectual Property

All content, trademarks, and technology within the App are owned by Crumple Receipts Ltd or licensed to us.

You may not reproduce, copy, distribute, or modify the App without our express permission.

7. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Significant changes will be communicated through the App or via email. Continued use after such updates constitutes acceptance of the new Terms.

8. Termination

We may suspend or terminate your account if you breach these Terms. You may also request for your account to be closed at any time by contacting us. Please view our Deletion Request page for more information.

9. Limitation of Liability

To the extent permitted by law, we are not liable for:

• Indirect or consequential losses arising from the use of the App.
• Errors or omissions in receipts provided by third-party shops.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Disputes will be subject to the exclusive jurisdiction of UK courts.

11. Contact Us

For any questions or concerns regarding these Terms, please contact us via the app, our social channels or website https://crumple.digital.

By using the App and Website, you confirm that you have read, understood, and agreed to these Terms and Conditions.