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Privacy Policy

Effective Date: 17th December 2024

Last Updated: 27th January 2025

Crumple Receipts Ltd ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Crumple application (“the App”). By accessing or using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the App.

1. Information We Collect

When you use the Crumple app, we may collect the following types of personal and non-personal information:

1.1 Personal Information

  • Name
  • Year of Birth
  • Gender
  • Postcode
  • Country

1.2 Usage Data and Analytics

We collect non-identifiable information to improve our services, such as:

  • App usage patterns and interactions
  • Receipt-related activities (e.g., frequency of receipt access)
  • Engagement metrics

This data is processed securely and aggregated to optimize app performance and provide insights to our partnered shops.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide our services: Creating and managing your account, delivering digital receipts, and personalizing your experience.
  • To improve the App: Using analytics to identify usage trends and enhance functionality.
  • To support partnered shops: Sharing relevant data with shops to improve receipt quality and service and to help our partnered shops better understand their customer demographics.
  • To comply with legal obligations: Fulfilling legal and regulatory requirements.

3. Data Sharing and Disclosure

Your data may be shared in the following instances:

3.1 Partnered Shops

Your data may be shared with partnered shops to deliver digital receipts and provide analytics.

3.2 Third-Party Service Providers

We may share non-personal data with service providers, such as:

  • Analytics platforms (e.g., Google Analytics)
  • Data storage providers. These providers are contractually obligated to process your data securely and in compliance with applicable laws. This includes, but is not limited to, Google and Google Firebase.

3.3 Legal Compliance

We may disclose your personal data if required by law or in response to valid legal requests, such as subpoenas or court orders.

4. Your Rights

As a user, you have the following rights regarding your personal information:

4.1 Access and Portability

You may request access to the personal information we hold about you and request a copy in a portable format.

4.2 Correction and Deletion

You can request corrections to inaccurate data or deletion of your personal information, subject to applicable legal obligations.

4.3 Opt-Out of Data Processing

You may opt out of certain types of data processing, such as analytics, by contacting us.

4.4 Withdrawal of Consent

If you have given consent for specific data processing activities, you may withdraw it at any time. To exercise your rights, please contact us using the details provided in the "Contact Us" section.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, it is securely deleted or anonymized.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of sensitive data during transmission
  • Secure storage of information in protected databases
  • Regular security audits and monitoring

Despite these efforts, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected without parental consent, we will take steps to delete it.

8. International Data Transfers

Your information may be processed and stored in countries outside of your own, including countries that may not have the same level of data protection laws as your jurisdiction. We ensure that data transfers comply with applicable regulations.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Significant updates will be communicated through the App or via email. Please review this Privacy Policy regularly to stay informed of any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us through:

By using the Crumple app, you acknowledge that you have read, understood, and agree to this Privacy Policy.